Riza Hazrin Yahaya

Over 10 years of experience in technical support and customer service across cryptocurrency, airlines, and SaaS industries.

Skilled in handling customer inquiries, resolving technical issues, and ensuring policy compliance through phone, email, and live chat.

Consistently achieved 90%+ customer satisfaction with strong focus on first-contact resolution.

Currently in the third semester of Bachelor of Information Science (Hons) in Information Management System at UiTM Shah Alam.

Strong problem-solving abilities, attention to detail, and commitment to accuracy and service excellence.

Alumni